Privacy Policy

1. Introduction

At Oquira, we take the protection of your personal data very seriously. This privacy policy explains how we collect, use, store, and protect your information when you use our platform. We are committed to complying with the General Data Protection Regulation (GDPR) as well as the provisions of the Digital Code in force in Benin.

1. Data Controller

The data controller is Oquira SAS, a simplified joint stock company, headquartered in Cotonou, Benin. For any questions regarding your data, contact our Data Protection Officer (DPO) at: dpo@oquira.com

2. Collected Data

We collect only the data necessary for the provision of our services:

Identification Data (Establishments)

• Full name of the person in charge
• Professional email address
• Phone number
• Name and address of the establishment

Final Customer Data (Visitors)

• Phone number (for SMS notifications)
• Position in the queue
• Visit history (anonymized for statistics)

Connection Data

• IP address
• Browser type and operating system
• Actions performed on the platform

Billing Data

• Billing address
• Payment information (securely processed by DodoPayments or FedaPay)

3. Purposes of Processing

Your data is used to:

• Manage real-time queues
• Notify customers of their imminent turn
• Provide flow analysis to establishments
• Process subscriptions and billing
• Improve our AI prediction algorithms
• Ensure service security and maintenance

4. Legal Basis

The processing is based on:

• Contract performance: to provide the queue management service
• Legitimate interest: for service quality improvement and security
• Consent: for sending non-essential communications
• Legal obligation: for invoice retention

5. Retention Period

We retain your data for the following periods:

• Account data: duration of the subscription + 3 years
• Tickets and visits: anonymized after 90 days (Pro Plan) or 7 days (Starter Plan)
• Accounting documents: 10 years
• Connection data: 12 months

6. Data Recipients

Your data is never sold. It is shared only with our trusted service providers:

• Hosting: AWS (Paris Region)
• Payments: DodoPayments and FedaPay
• Notifications: Twilio / SendGrid

7. Your Rights

You have the right to access, rectify, erase, and port your data. You can also object to processing or request its limitation.

To exercise your rights, contact us at dpo@oquira.com. You can also file a complaint with the CNIL (France) or the APDP (Benin).

8. Security

We implement appropriate technical and organizational measures to protect your data: SSL/TLS encryption, strong authentication, regular backups, strict access control.

9. Cookies

We use cookies to improve the user experience and perform visit statistics. You can manage your cookie preferences via the consent banner displayed during your first visit or via your browser settings.

10. Changes to this Policy

We may update this privacy policy. Significant changes will be notified by email.

11. Contact

For any questions regarding this policy, contact our DPO at: dpo@oquira.com